Your account is flagged as past-due when a credit card payment for your account has been declined. This can happen for a variety of reasons such as your credit card expiring, your credit card company closing your account (due to a lost card or theft), or lack of funds.
When you log into your account, you’ll see a warning on the very top of your FreshBooks account encouraging you to update your credit card.
We allow a grace period of two months before your account goes from past-due status to suspended status.
When your account is suspended, the next time you try to log in you will be automatically redirected to the Update Billing Info page, where you can enter a new credit card or update your credit card information if it’s outdated.
After three missed payments, your FreshBooks account will be deactivated.
If you are having trouble entering your credit card information or you need access to your deactivated account, give us a call as soon as possible at 1-866-303-6061 or shoot us an email at email@example.com and we’ll get it sorted out.