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< Payments

Where is my money?

FreshBooks Payments

If you are using FreshBooks Payments, here are some reasons that could be delaying the funds from reaching your bank account:

  • Is it your first payment through FreshBooks Payments? WePay is verifying all information about the transaction and the involved parties. See here for more info.
  • Is it still within the processing time for FreshBooks Payments/WePay? It takes approximately 2-5 business days to process a transaction.
  • Is it still within the processing time for your bank to deposit the funds? It takes approximately 1-5 business days to send the funds to your bank.
  • Is there a bank account connected? You can update it in your WePay dashboard.
  • Is the bank information accurate? Are the transit and routing numbers correctly entered?
  • Is there a name on the bank account?
  • Is there a proper number of digits for the bank account entered?
  • When did the last withdrawal get sent? When is the next one scheduled?
  • Did you reach your transaction reserve limit? If you processed more than $10,000 in one week, your account might have hit its reserve limit. That means any transaction over $10,000 will be paid out 7 days later. For more information on reserve limits, click here.
  • When did the transaction occur? When did it clear Pending status?
  • Did the transaction occur over a weekend/holiday?

You can preview when your funds are in transit and when they have arrived at the bank by going to the Home tab and looking at the Client Payments in Transit window.

Payment_in_transit_window

  • For more information on transactions, click here.
  • For more information on deposits, click here.

Other Payment Gateways

If you are using a payment gateway other than FreshBooks Payments (like Stripe, PayPal, Authorize.Net, etc), here are a few other reasons:

  • What’s the regular processing time for that payment gateway?
  • Is there a bank account connected?
  • Did the transaction occur over a weekend/holiday?