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Why do I need to confirm my identity to make a payment?

Confirming your identity in FreshBooks will help ensure the security of your account and prevent unauthorized or fraudulent transactions. This is not a credit check and the information is not shared or used for any other purpose than to verify your payment.

But this is a business payment, what does it have to do with me?

Knowing who authorized a payment is important — even if it’s a payment between two businesses. That way if there’s any problem completing the transaction, FreshBooks knows exactly who to follow-up with in order to resolve the issue.

Can I skip identity verification?

No. Confirming the identity of the person making a payment is a requirement of the U.S. banking network (Automated Clearing House or ACH). This process is often called ‘Know your Customer’ (KYC) and is required to safeguard customers from unauthorized or fraudulent transactions.

Where can I learn more about FreshBooks security and privacy safeguards ?

FreshBooks takes security and privacy very seriously. Learn more about how we protect you and your personal information here.