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4 Min. Read

5 Best Support Ticketing Software Your Service Team Will Love

Your customer service team will adore you for installing one of these excellent support ticketing systems!

Once you invest in a help desk ticketing system software, you will never go back. The beauty of automating common questions. The efficiency of team email addresses. The tracking of customer happiness ratings.

Customer service reps adore these 5 awesome support system options.  Here’s why!

Here’s What We’ll Cover:

1. Zendesk Ticketing System - Best Overall

2. Spiceworks - Best Free Option

3. Hubspot - Best Looking

4. Jira Service Desk - Best for Integrations

5. Front - Best for Teamwork

Key Takeaways

1. Zendesk Ticketing System - Best Overall

Pricing: $49 per user per month

Zendesk is one of the most popular support ticketing systems on the planet. Not the country. The planet! 

It has helped thousands of businesses of all sizes streamline their customer support operation. Their customer service software is truly multifaceted. Email ticketing and social ticketing are both possible. Zendesk supports voice and live chat support from your team. 

The automation features are incredibly powerful. Messages can be automated as well as common tasks. You can even track a customer’s interactions with your team over time. 

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Why your team will love it: 

  • Advanced email, social and forum ticketing for streamlined customer communication
  • Detailed analytics 
  • Easy to automate repetitive tasks

2. Spiceworks - Best Free Option

Pricing: Free forever

“Free forever” - aren’t those the magic words? Spiceworks provides a simple helpdesk system that will work well for small teams. 

It boasts both a computer and mobile interface to work from. This means that your customer service team can respond to tickets at any time, anywhere. 

Spiceworks was built around IT companies giving support to other companies. Therefore it doesn’t have the same integration powers that others on this list may have. No social ticketing. No forum ticketing. No “help centers”. But if you just need a simple email ticketing platform with modest functionality and zero cost - this is the one!

Why your team will love it: 

  • It’s free!
  • It keeps your customer service team in the know because of its mobile app
  • Handles IT Service requests well

3. Hubspot - Best Looking

Pricing: Free; Paid plans start from $45 per month 

Hubspot is best known for being an inbound marketing software and CRM. Its free helpdesk software is pretty impressive. And just plain pretty! 

The centralized help desk automates creating customer tickets and makes categorization easy. You can track and monitor support tickets all in one dashboard. The entire team has access so Hubspot is very collaborative.

You can also track performance metrics like agent response time and ticket volume. 

Why your team will love it: 

  • It is well designed
  • The central dashboard keeps everyone in the know
  • It has multiple advanced features like chat bots, knowledge base tools and automation

4. Jira Service Desk - Best for Integrations

Pricing: Free up to 3 agents; Paid plans start at $20 per user per month

Jira is an IT Service desk as well as a customer support system. It’s very flexible and integrates well with Jira’s project management software.

That is the best feature - the integrations. Name a SaaS software and Jira will likely connect to it seamlessly. It boasts over 350 third party integrations. 

The service software has a functional design. The automation tools allow you to route tickets to the appropriate department. You can automate severity notifications too. 

 Why your team will love it: 

  • Sophisticated customer satisfaction reporting
  • Multiple integrations
  • Links to Jira software
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5. Front - Best for Teamwork

Pricing: from $19 per user, per month

Your customer service department can work together easily with Front. It’s the support software for agent collaboration. 

Key features include a shared email inbox and shared draft tools. That way all incoming tickets come into one central hub and each agent can select their tickets. Once the customer service agent starts working on a ticket, the rest of the team can still see the progress. They can easily help out too. Whatever it takes to make your customers happy. 

Why your team will love it: 

  • It allows them to collaborate on customer issues
  • The interface is intuitive
  • The shared inbox is easy to use

Key Takeaways

Whatever the size of your customer service team, there is a great ticketing system out there for you. Many of these companies offer free plans or free trials. The best way to see if it will improve your customer experience is to try them!

For more software reviews and recommendations, head to our bountiful resource hub.


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