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FreshBooks Support Team

What do my Clients see when I bill them with Online Payments?

We’re focused on giving your Clients an easy credit card payment experience. Here’s what their experience looks like when they receive their Invoice by email:

For FreshBooks Payments:

  1. Your Client will receive their Invoice through email
  2. At the top and bottom of the Invoice, there’ll be a Pay Online button
  3. Once clicked, they’ll be taken to the secure Payment page
  4. The Client will just need to enter their credit card details, click on Pay Now, and the payment will be completed
  5. If successful, the Invoice will now be marked as paid.

 

Mobile

Paying an invoice on mobile.


Web

Paying an invoice on a web browser.

For Other Payment Gateways:

  1. Your Client will receive their Invoice through email
  2. At the top and bottom of the Invoice, there’ll be a Pay Online button
    Pay online button on an invoice.
    If multiple payment gateways are enabled on the Invoice, the client will have the option to choose a gateway
    Options for payment on an invoice.
    Then the client will be taken to the gateway’s payment page
  3. The Client will just need to enter their credit card details, and then save it to complete payment
  4. If you and the Client are based in the EU, the payment may require Strong Customer Authentication (SCA) first. The Client will receive a push notification, a text message or another method chosen by the Client’s bank – they must complete this authentication and their credit card payment will now begin processing.
  5. If successful, the Invoice will now be marked as paid.
  6.  


If you’re auto-billing your Clients and you’re interested in seeing what it looks like for your clients, take a look at this article.