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Why can’t I upload my receipt images?

There are several reasons this might be happening. Here’s how to narrow down the culprits:

1) Try to upload the file again, in case the issue was a temporary one.

2) Try using a different browser.

3) Try uploading the receipt while in Chrome’s incognito mode, Internet Explorer’s InPrivate mode or Safari’s Private Browsing mode. (You can find directions for Chrome here, IE here: IE8, IE9 and Safari here)

If either of these last two options work for you, the problem was likely caused by a browser add-on or extension.

If the previous options don’t work, the image/PDF file might be corrupted or have non-standard formatting applied to it. To test this open the image or PDF on your computer, then choose “Save As” (normally found under the “File” menu) and save it somewhere else on your computer. Now try to upload the newly saved file.

If you are still having difficult, contact support for assistance and include the file if possible in your email.