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< Invoices

Why is my client seeing “This invoice is no longer available”?

Is your client is seeing this page when clicking the view invoice link from FreshBooks emails?

The reason this message is appearing is because the invoice was either deleted by you (the administrator) or “Invoices” have been disabled under client permissions. To turn invoices back on for your clients: 1) Go to “Settings -> Permissions” 2) Under Client Permissions, make sure that the Invoices tab is checked ON. 3) Click “Save” If the “Invoices” tab is checked OFF, your clients will not be able to access their FB account from invoice links they receive in their emails. The same rules apply if you are sending them an estimate.