How does a business owner make sure that their team members are consistently performing at the highest level possible?
Very rarely will you find an employee that doesn’t want to bring their best to their work, unless they don’t particularly like their job. Given the opportunity, they would love to be an essential integral part of a team that is efficient, productive, and organized.
However, without a clear direction, your employees will either lose sight of the overall vision or never fully understand and embrace it. They’ll perform well below their potential, waste time on unproductive tasks, and produce work that doesn’t meet your standards – all because they don’t know where the target is, or how they’re supposed to hit it.
How does a business owner ensure their employees are consistently productive, on-task and on-point? Here is how systematization will enable your team members to do their best work.
Systematization Will Streamline The Hiring & Onboarding Of New Hires
A growing company can’t afford to waste a lot of time interviewing and onboarding new hires.
However, many business owners end up having to handle the entire process because they do not have predictable, repeatable systems in place.
The problem is really twofold in that business owners see hiring as the solution to growth, but they fail to take into account the resources required to train new staff.
Although you may need to hire new employees to cope with the ongoing demands of growth, if you don’t have a way of bringing your new hires quickly up to speed, you’ll find yourself having to answer the same questions over and over again.
Bill Sterzenbach, Partner with Upward Brand Interactions was once working 70 hours or more per week on his business until he figured out an effective process for onboarding new hires.
After seeing how customer experience suffered when his employees didn’t know how to handle certain situations, he started identifying the right people for the tasks, and created systems that could be managed and followed by his team members. Today, he is able to hire on employees that are the right cultural fit with no prior experience, and get them through the training program and up and running in a very short amount of time.
With comprehensive training programs in place, you can also streamline the entire hiring and training process. You can have new team members learn what they need to know in a shorter amount of time and get right to work without bringing all of their questions to you as a business owner.
Systematization Will Make Your Team More Efficient
What many business owners don’t realize is that their team members could handle more work if they were more efficient in managing their tasks. If your business is experiencing growing pains right now, it doesn’t necessarily mean that you need a bigger team. With the right systems in place, you may be able to handle the current workload with your existing team.
When team members have checklists and documented procedures that make their duties more predictable, their efficiency and productivity will increase. Moreover, they’ll be better able to assess how much time each project or task is taking, and therefore how much more work they can realistically take on.
For instance, Tara Brouwer, CEO and Creative Strategist at Shovel Creative went from working 80 hours per week to having her employees run her company successfully without her constant involvement by creating a culture where her team members actually help with the documenting of processes.
Systematization Will Enable Your Team To Produce Consistent, Quality Work
A business owner needs an organized method for tracking the results their employees deliver. They can’t necessarily keep an eye on all of the work their team members are producing, and they have to be able to trust them to deliver.
The last thing a business owner wants is a dissatisfied client. By putting systems in place, they can make sure consistent, quality work is being done.
Calvin Brown, founder of Investment Homes Direct says he got his business to the point where he could “do more with less. What used to take us 15, 16 employees and a lot of involvement now takes – through the process of automating and systematizing the business – about half of that.”
In summary, systematization enables you to do more with less without sacrificing quality.
Systematization Will Help Your Team Members Remain Clear On Their Job Roles
If your team members aren’t clear about their roles, they might not have a proper understanding of what they need to be doing, or what your standards are. Employees perform better when they know exactly what’s expected of them. When you have systems in place, you can ensure that all of your team members know exactly what they need to be doing and what mark to hit.
Many business owners talk about the importance of job roles. Consider the example of Paula Baake, owner of Dancing Minds. She says they have manuals for every role, including HR and marketing. Every single role in her business is clearly defined.
Do you have manuals for your employees? If not, it may be a step you can take to enable your team members to do their best work possible.
Have You Made The Decision To Get The Most Out Of Your Team Members?
Hopefully, you’re beginning to see how systematization can help your team do their best work. By systematizing your onboarding process, documenting repetitive procedures, creating checklists, and creating clearly defined job roles, you can empower your employees to produce work that both you and your clients will love!
When you create a culture where everyone’s work is predictable, you can help your team deliver consistent quality work and delight more of your customers along the way.