FreshBooks customer service: now with mango salad
One thing that I love about working at FreshBooks is that you can go to almost any city in the world and call up a customer to take them out to dinner.
Last week, Mike and I were in San Francisco for the amazing Office 2.0 conference. We found ourselves at 3pm last Tuesday waiting for the CalTrain back to San Francisco. Finally having a spare moment, we dialed customers frantically while express CalTrains rocketed past us. (I felt like we were in some Bay Area version of Pushing Tin.) By 5pm, we had 7 customers and a restaurant booked: the wonderful Brazilian bistro, Espetus. I personally recommend their mango salad.
I just want to thank our FreshBooks customers for coming out to meet us. Meeting our customers was really the highlight of our trip. It didn’t hurt that a few of them took us out for drinks at Zeitgeist, which is my new favourite bar in San Francisco. So, thank you (left-to-right in the photo above):
- Evie Leder, Web Design and Development
- Summer Powell, Web Design and Development
- Sunir O’FreshBooks
- Mike O’FreshBooks
- Preston Theler, IT Consultant
- Eric Toledo, New Media Designer
- Dmitry Kohmanyuk, Internet Infrastructure Services
- Brendan Nee, Internet Marketing
- James Teiser, Marketing Consulting
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1:28 am
Ooh i bet that was a fun evening for all involved! You guys are definitely too cool in my books.
5:07 am
Mike and Sunir – Thanks again for dinner. I had a great time. It is reassuring to know that the people behind (at least one of) the products I use every day are truly committed to customer satisfaction and continually improving an already awesome app. Sunir, I’m glad you liked Zeitgeist, its near the top of my list.
10:09 am
thank you Sunir! Of all the vendors I work with, you are the first to invite me to dinner.. Freshbooks (I still call it secondsite) with none of the nuisance of marketing campaigns manages to serve right, quick and affordable — just as Espetus restaurant (flat pricing on meet brought to your table cannot be beat!)
Please come again and perhaps post your travel schedule — this way, you would not have to call customers at the last minute!
3:47 am
When are you coming to England? I could do with a decent lunch
6:29 am
[...] we’re both pictured on the freshbooks blog. Preston and I ended up taking Mike & Sunir out to Zeitgeist, one of my favorite San Francisco [...]
10:59 am
Hey we’re in Toronto – you take the train past us everyday!
Where’s our free lunch?! Or do we need the time machine plan to get that?
5:26 pm
ahhh Ben…we’ve got plans to do a bunch more in Toronto…stay tuned…or drop by for lunch someday, our treat and we’d love the opportunity.
6:27 am
[...] freshbooks team was in San Francisco for a conference and called Preston to invite us to dinner. They took us to Espetus, a great Brazilian restaurant near our office. We talked a bit about freshbooks but also about [...]
4:26 pm
[...] the commitment to the user experience with customer dinners when the FreshBooks team visits a city (San Francisco; the Roadburn and New York). They have build a great product that fills a gap in the offering by [...]
2:38 am
[...] through a million emails. This whole process stunk, and it ate up time and energy. At FreshBooks customer dinners across North America we heard about these pains time and time again from our customers. [...]
7:58 pm
[...] through a million emails. This whole process stunk, and it ate up time and energy. At FreshBooks customer dinners across North America we heard about these pains time and time again from our customers. [...]