Accounting Professionals Love FreshBooks’ Human Customer Support

Accessing customer support for some services can be an excruciating process. Even the phrase “customer support” conjures memories of blaring hold music, robotic voices apologizing for the wait time, and endless transfers. But if customer support is meant to really support you, there is no reason why it should be a painful process.

That’s why FreshBooks prioritizes creating extraordinary customer support experiences alongside our user-friendly technology. We’re more than our software or a page on a computer screen.

FreshBooks is powered by real humans who are here to support you and your clients every step of the way. In fact, we call our support philosophy the 4Es: To execute extraordinary experiences every day for our customers and partners.

FreshBooks Is Here for You From the Start

From the moment that you express interest in joining the Accounting Partner Program, your human experience begins. When you apply, you’ll receive an invitation to schedule a call with a program team member.

This conversation is our way to get to know you and your firm and ensure that our program is truly the right fit for you. It also helps us curate a community of like-minded, client-focused accountants that you’ll be able to reach out to and interact with in the future.

“The process [of joining the program] was warm and welcoming as well as thorough. I feel confident offering FreshBooks as part of my accounting tech stack!”

—Kellie Parks, SaaSy Accounting Coach

Get Fast, Easy, Effortless Support When You Need It

FreshBooks customer support is lightning fast. It’s our policy to answer any call within 3 rings, and respond to all support emails in 90 minutes or less for all our platform users.

When you call or email us, we make sure that a real, highly qualified, and compassionate human being is responding to you. No robots or annoying hold music here!

When you join the Accounting Partner Program, you receive access to a dedicated support team that knows accounting. This team understands debits and credits while still striving to find you a simple solution. That way, you can spend more of your valuable time and energy on advising your clients, and less on troubleshooting.

“I had a question that required input from a software engineer and within minutes of the live training, the dedicated support was able to open a ticket and answer my question.”—Jennifer Castro, bookkeeping manager at CPA4IT

We’re Here to Listen to You

When you become a FreshBooks Partner, you get more than our technology—you get real people. You get a human experience.

Our team is dedicated to getting to know you, supporting your goals by giving you the tools you need most, and offering simple solutions to any problems that come up. From the first introductory call to the ongoing, dedicated support for you, your team, your clients, and your success, we’re truly listening.

Join the FreshBooks Accounting Partner Program today to see for yourself, and get access to an additional niche level of dedicated support to help you reach your advising goals!