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The FreshBooks Support Philosophy

Execute Extraordinary Experiences Everyday — The 4Es

What Does the 4E Philosophy Mean?

a bullseye

Execute

As smart and creative as we are, great ideas are worthless without execution.
shooting stars

Extraordinary

By exceeding expectations, our products and services become extraordinary in the eyes of those we serve.
a briefcase

Experiences

We are in the experience business – we design and deliver moments for others, and it’s a privilege to do so.
a calendar

Everyday

We are only as good as the last experience we deliver – we must be vigilant during every experience, every moment, every day.

Give us a call and experience the 4E philosophy for yourself or…

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How We Live the 4E Philosophy

Our Support Team is in your corner to serve you and deliver a 4E experience every time you reach out. Here’s what you can
expect when you give us a shout:

Support Housed at Headquarters

All of our Support Rockstars are located at FreshBooks HQ in Toronto and they’re ready for any questions you may have. Whether you’re billing $100 month or $100 million, the team will deliver an extraordinary experience.

No Phone Trees

Your time is precious, so if you call us you can expect a real person to answer right away. Plus, you don’t have to worry about being passed from person to person – 99% of all questions are answered by the person who picks up the call.

Your Own Free, Virtual Help Desk

The Support Rockstars make your life easier – whether it’s helping you format an invoice or answering your questions about tracking time. Support is always included, whether you’re on your 30 day free trial or if you want to take advantage of the 30 day money back guarantee.

Support From Everyone

Everyone at FreshBooks spends their first month with our support team helping customers like you. This means everyone learns exactly what your needs are and takes those insights into their job to serve you better.

No Strings Attached

When you sign up you’ll enjoy a 30-day Free Trial so you can give FreshBooks a try. Plus, when you do decide to move to a paid plan, there’s a 30-day money back guarantee – but we’re confident you won’t need to use it.

What Our Customers Have To Say

Cherri Coll

Cheri Coll

@freshbooks Thank you for the quick response. Your customer service is great as always. I will try that now.

Davvi

I called @freshbooks today with a question; had it answered immediately by a friendly rep. Excellent customer service.

Jimmy Bosse

TWF you get great customer support. Thanks @freshbooks!


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