The year was 2011. Justin Smith was the IT manager at a resort management company in Calgary when a lightbulb went off– why are enterprise-level IT services like this not available for small to medium sized businesses? It was during this ‘ah-ha moment’ that Experiant was born.
In 2012, along with co-founder Matt Baker, Justin launched Experiant to provide best-in-class IT services to small and mid-sized businesses, and at a reasonable price point. By working ‘smarter, not harder’ Experiant has doubled in size since it began.
Part of their success can be attributed to their approach towards quality over quantity. They will only bring on new clients when they know they can deliver exactly what the client wants and needs. It’s this boutique service that sets them apart and ensures deep client relationships are built from day 1.
I’ve been living and breathing IT for a very long time. When I had the idea to start Experiant, I was an IT Manager at a resort management company. In that role, I worked with the executive management team to develop IT strategies.
I always knew I wanted to start a business someday and I’d often talk about it with my now-business partner Matt. We’ve known each other for over 16 years and always worked in the IT industry, Even as roommates back in school there was talk about starting a company together–we just never got around to it. Until it happened kind of accidentally within the span of 2-3 weeks.
Matt was switching jobs and his new contract required him to be self-incorporated. Simultaneously, one of my old clients came to me and asked if I was interested in doing their IT. It was this aligning of stars that forced Matt and me to just look at each other and say ‘let’s do this’. We started the business from scratch and it’s been growing ever since.
Ask yourself 3 questions:
There have been a couple of times where I felt I couldn’t go any further–like I really reached my limit. During these times, I rise above that hopeless feeling by channeling a deep seeded desire to help my clients succeed. Because when they succeed, I succeed.
I just have to keep reminding myself: ‘this is not about you’.
We want to be the best. We are not looking to be average. Our normal is above and beyond–That’s just what we do. We don’t want our clients to think ‘exceptional’ is a once-in-a-while thing. We are looking out for their interests from Day 1.
Office and home.
Both hard work *and* inspiration. You need to have something bigger than yourself that inspires you, that gives you a reason to get up in the morning. But once you’re awake and out of bed, you’re the only one standing in your own way.
The guy is one of the smartest people of our generation–not only talking about big ideas but making those ideas real. He revolutionizes every industry he touches (and some industries he hasn’t even touched yet). He is as close to a modern-day Howard Hughes as we’re going to get.
“Always be better.”
No matter how good you are at something or how well you’ve mastered your material, you can always learn a little more, prepare a little longer, be a little better.
I have season tickets to the Calgary Flames (NHL hockey team). When I’m at the game, aside from all-hands-emergencies, I am 100% unavailable. It’s my time to relax and have fun.
Continue our upwards growth! Hopefully, reach more clients who are tired of their current IT departments taking too long to respond to requests or nickel and dime’ing them for every minuscule change and phone call.
Learn more about Justin and Experiant: