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Quickbooks vs. FreshBooks

Small Business Owners Prefer FreshBooks, Sorry QuickBooks

…and here’s why: FreshBooks is a stress-free way for owners to manage their books and their business. We also provide industry-leading customer support—if you’ve used QuickBooks, you know why this is so important.

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FreshBooks vs. QuickBooks

Easy to Use, Stellar Support, It’s a No-Brainer
FreshBooks vs QuickBooks

QuickBooks is built for accountants, not small business owners, while FreshBooks makes it effortless for owners to manage their books and run their business. And save up to 550 hours a year in the process.
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Product Comparison
QuickBooks
Product Screenshot
Free Trial
Free 30-Day Trial Included
Free 30-Day Trial Included
Live Human Customer Support
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Easy to Use Interface
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Adding Multiple Users
Checkmark Available on All Our Plans
Crossmark Available Only on Higher-Tiered Plans
Double-Entry Accounting
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Business Health Reports
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Mileage Tracking
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Bills & Receipt Scanning (OCR)
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Flex CoA
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Expense Tracking
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Unlimited Invoicing
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Online Payments (Credit Cards)
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Project Profitability Tools
Checkmark Available on Our Premium Plan
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Scheduling
Checkmark Partnered With Calendly
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Proposals & Estimates
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Client Communications
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Crossmark

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FreshBooks vs. QUICKBOOKS

Give Your Books a Fresh Start With Easier
Accounting and Exceptional Support

Your growing business needs your attention, that’s why FreshBooks was built to save you time and effort with an interface that lets you easily manage your books and navigate tax time. And if you need support, our award-winning team always has your back.

Switching Made Easy

Our support team is here to make switching to FreshBooks from any other software (even spreadsheets) super easy. No wonder over 30 million businesses have used FreshBooks.

Local, Human Customer Service

You know who always picks up and never transfers you when you call FreshBooks? A real person. FreshBooks has the best rating for customer support among all competitors at 91%.

Easy-To-Use Interface

Our simple yet robust interface has a very short learning curve, so you and your team can hit the ground running, and with easy migration from other platforms, you’ll be saving time in no time.

By Canadians, For Canadians

We’re a Canadian company, and despite our growth, we haven’t forgotten about our customers at home. Plus, we have 11x award-winning Support Specialists on Canadian soil ready to help.

Easy-To-Use FreshBooks Features Built For Owners

Professional Invoicing

Impress clients with professional Invoices that clearly show the work you’ve done and what it costs…then, just click send. Oh, and use automated payment reminders to nudge clients for payment.
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Never Miss an Expense

FreshBooks lets you snap receipt photos, forward email receipts to your account, and import expenses from your bank account. Then organize and assign them to clients. Tracking every dollar keeps you ready for tax time.
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goodby manual expensing expenses
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Track Time to the Minute

You (and your team) work on lots of projects at once, and missing billable time can be costly. Time Tracking in FreshBooks makes it easy for teams to log time and automatically add it to invoices, so all time is accounted for.
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Everyone on the Same Page

With a business to run and projects to manage, it’s tough to keep everyone synced up and on schedule. Projects in FreshBooks make it easy for your clients, team, and contractors to collaborate, and share files and updates…all in one place.
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Fast & Easy, for You and Your Clients

With automated online payment options, FreshBooks lets your clients pay their preferred way. Try automated recurring payments for even faster billing. When it’s this easy to pay invoices, you get paid twice as fast.
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Know Your Business Better

FreshBooks tracks every dollar in and out of your business so you can run reports to easily see how your business is doing. And at tax time, do it yourself or just give your accountant access to quickly find what they need. 
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Keep Tabs on Your Business Health

Simple or complex, your finances tell you how your business is doing. FreshBooks’ easy-to-use Double-Entry Accounting tools and reports show profitability, how healthy your cash flow is, and details your spending.
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Take FreshBooks With You…Everywhere

Stay connected to your clients and team, even on the go. Send invoices, track expenses, and check on projects all with the FreshBooks mobile app. Oh, and if you drive a lot for your business, check out Mileage Tracker.
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QuickBooks Customers Find Their
Customer Service Slow and Painful

You don’t need an accounting degree to use FreshBooks, and with the best
customer support in the industry, it’s easy to see why QuickBooks
customers have made the switch to FreshBooks.

The customer service is very frustrating. The chat function is a bot that attempts to solve customer questions, but it isn’t as helpful as a human who can listen and diagnose human questions. The chatbot also doesn’t function properly 100% of the time, which adds to the frustration. When calling the hotline, there is an automated system similar to the chatbot. It takes a long time, and when a human finally answers, they don’t have the decision-making autonomy to help. The reporting function for payroll could use some improvements. When navigating through employee information, you are often prompted to return to the main employee page after leaving a screen so you can’t quickly bounce from one employee information page to another.

Support is the worst in the industry…..you have to use chat only. The agents don’t understand English. Support never fixes any bugs…I have reported over 30 of them…..they have been there for years. Engineers break things and then don’t fix them. Add more and more graphics and made it less efficient to use. Have a lot of issues with the reconciliation audit trail that says there is an issue, says they can help, but then the page for help is blank and you can’t do anything. The link to my CC company had to be severed in order to fix the mistakes that QBO was making. After 17 years, I am looking elsewhere.

I ended up abandoning Quickbooks. I dreaded doing my books when using QB. Now I love looking at my numbers. Connecting the pieces of an invoice to the balances it affects is both cumbersome and muddled. It assumes a degree of accounting expertise that the layperson does not possess. When I called in for support and contrasted the different QBO products, the person helping me insisted that one of the products did not exist! I expected better from QB, given how expensive it is.

The software has glitches. If you need help, there is very little hope of ever getting your issues resolved. You will be told to email the technical people, and they will respond or fix the issue. I have never had any resolution to this day, and I have used QuickBooks since the 1990s. If I could switch to another program without losing all my history, I would do it in a heartbeat. I have learned to deal with the problems but am very frustrated. I have threatening letters from the IRS to intercept my returns because the full-service Payroll entered a tax rate incorrectly, and I have been waiting for them to resolve the issue for over a month now.

The app is slow to manually process data. There are major limitations when attempting to modify data within the software or correct recording errors. They advertise that any business owner can do everything themselves with the software, but in practice most of the things business owners do are inaccurate.

My overall experience with QBO is frustration. They need to focus on getting it right before they move on to expanding their product line. Their software rarely works right. I would use anything else that was online.

Award-Winning Customer Service

  • Help From Start to Finish: Our Support team is highly knowledgable and never transfers you to another department.
  • 4.8/5.0 Start Reviews: Yup, that’s our Support team approval rating across 120,000+ reviews
  • Global Support: We’ve got over 100 Support staff working across North America and Europe
Award-Winning Customer Support

Frequently Asked Questions

As accounting software, can FreshBooks automate my accounting tasks?

FreshBooks’ features automate most of your accounting so you can spend more time focusing on your work and your clients. You can have invoices automatically generated and sent, expenses automatically tracked, and even have your payments automatically recorded, all without you lifting a finger.

Instead of wasting time labouring over manual inputs or struggling to keep track of bulky receipts, you can use the FreshBooks accounting application to safely automate your accounting.

With FreshBooks, you can rest easy knowing that your accounting struggles are behind you.

FreshBooks vs QuickBooks: When it comes to accounting software, there is no comparison. We simply couldn’t recommend QuickBooks with a clear conscience.

Learn how easy FreshBooks is to use in this 30-second video.

Can FreshBooks help me migrate all of my data from QuickBooks?

The short answer is YES!

The long answer is as follows:

When setting up a FreshBooks account, you can start fresh, or transfer over existing data from any previous software like QuickBooks, HoneyBook QuickBooks Online, Zoho Books, or Xero. If you’re not a fan of manual entry, Clients, Expenses, and Items can be imported by you with the steps below. For Taxes, you can email us the below details, and we’ll take care of it for you.

NOTE: If you choose a Select Plan, your information will be migrated for you by one of our account specialists.

Below are the types of data FreshBooks can import:

Clients: Clients can be imported using the steps here yourself.

Expenses: You can now import Expenses yourself with the steps here.

Items: Import Items using the steps outlined here.

Taxes: For Taxes, you can put together a CSV file for each type of data with the required columns below first. Then send this from your owner’s email (that matches your account) with written permission for us to upload.

Required Fields

  • Tax Name – i.e. ‘HST’
  • Percentage – i.e. ’13’ for a 13% tax

Optional Fields

  • Tax Number – Government-registered tax number

Vendors: Import Vendors using the steps outlined here.

QuickBooks vs FreshBooks: How does FreshBooks pricing compare to QuickBooks pricing?

The main difference between FreshBooks pricing and QuickBooks pricing is:

1) We don’t charge extra for basic features. FreshBooks offers essential features on all plans:

  • Unlimited Customized Invoices
  • Unlimited Expense Entries
  • Unlimited Time Tracking
  • Unlimited Estimates

Can I use FreshBooks features while away from my office?

You sure can. 

Many FreshBooks customers have service-based businesses that have them constantly on the go. Not all accounting software options allow you to bring your software along with you while serving billable clients.

FreshBooks offers mobile access with iOS (iPhone Mobile) and Android Mobile apps that let you painlessly invoice your clients and track expenses wherever and whenever you need to. FreshBooks also has mileage tracking on iOS (coming soon to Android).

Now you can bring your account everywhere. It can be easily accessed from any device, from your PC (Windows desktop) or Mac desktop to your mobile phone. 

Being able to create and send invoices on the go means no delays and no accounting headaches waiting for you. You can use the FreshBooks automated bookkeeping software wherever you have access to the internet, so let FreshBooks take care of your invoicing worries while you sit back and relax.

With automated bookkeeping software like FreshBooks, you can take it easy as you travel and rely on real-time notifications to keep you updated on billing and invoicing. From business trips to business lunches, keeping track of your payments will be a piece of cake. This mobile access is all part of your free trial too!

Learn how easy it is to use the FreshBooks mobile app in this 30-second video.

What online payment options does FreshBooks offer?

There are a number of payment processors and payment options you can choose through FreshBooks. FreshBooks integrates with a number of payment processors so that you can choose the payment method that works best for you and your business. Whether you want to accept credit card payments, set up bank transfers, or get paid through FreshBooks Payments, you can easily set up the method you prefer. You can also set up different payment methods for different clients, depending on what suits them best.

The payment providers we utilize are WePay, Stripe, and PayPal in order to provide the following payment methods:

  • Major credit cards
  • Apple Pay
  • Google Pay
  • PayPal
  • FreshBooks Payments
  • Stripe
  • Bank Transfers

Online payments get you paid 2x faster, but did you know you can get paid even faster and more often with the right Invoice Payment Terms?

How can my clients automatically pay their Invoices?

As a client, receiving a FreshBooks invoice with line items for subscription-based products or services, it’s easy to pay. All you have to do is save your credit card, banking, or other payment details online in the FreshBooks application so you’re automatically billed each time an invoice comes due. Imagine doing this without invoicing software—dealing with paper invoices and receipts and having to keep track of phone and address records separately.

Automatic Recurring Invoices in FreshBooks combined with Recurring Payments makes it simple for clients to pay and for you to accept payments for products or services rendered—hands-free. Recurring Payments works together with Recurring Templates to automatically bill clients every time an invoice is generated and sent.

Saved payment information can always be removed if you want to opt-out of Recurring Payments at any time.

Customizable invoices packed with billable hours and expenses, using advanced features like recurring subscription billing and online payments makes it easy for self-employed professionals to get paid faster.

When it comes to making online payments easy for you and your clients and comparing QuickBooks vs FreshBooks it’s easy to see why people choose FreshBooks.

Can I import my expenses from a file or automatically track them?

You can import expenses from our expense tracker by uploading a CSV file as well as having FreshBooks automatically track them by connecting your bank accounts or credit cards.

If you want to import your expenses in bulk with a CSV file, you just need to ensure your file is populated with the necessary fields, and then select “Import Expenses from a File” from the “More Actions” button in the Expenses section of your FreshBooks account.

You can also connect your small business bank account and credit cards to your FreshBooks account to automatically track your expenses right in FreshBooks online accounting software.

You can easily test out expense tracking and importing during your 30-day free trial.

Related articles:

4 Reasons You Should Track Your Business Expenses Daily

Capture Expenses and Invoices on Project Pages in FreshBooks

Is my data safe with FreshBooks?

Everything in your FreshBooks accounting software, from client time tracking to expense tracking to credit card information, is completely secure in FreshBooks.

FreshBooks protects your personal information. For the security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information such as credit card numbers and billing information that you send us electronically. The encryption process protects your information by scrambling it before it is sent to us from your computer. In addition, your data is backed up automatically and is accessible from any device, so you can always stay connected and up-to-date.

Want to learn more? Check out this article from our blog: How Secure Is Your Data in the Cloud?

Do I need an accountant if I use FreshBooks?

This is one of the biggest differences when comparing QuickBooks vs FreshBooks. 

FreshBooks is a super-easy-to-use accounting software built specifically for small business owners, letting you easily do everything yourself. However, when it comes to using all the tools available to you as a small business owner, your accountant should definitely be part of your toolbox.

Sending customizable invoices and managing billing and invoicing for several businesses in FreshBooks might be right up your alley, but leveraging insights from accounting reports might be something you want a second set of eyes on.

Not only does FreshBooks small business accounting software allow you to add your accountant to your account, but FreshBooks also has an Accountant Partner Program that pairs you, the small business owner, with accountants. This ensures that businesses are matched with accountants that suit their specific needs.

Talk to your accountant and start a free trial to see how easy it is to work together. And if you need a hand, our phone support with a live rep extends to both you and your accountant with no additional fees.

One thing we recommend while comparing QuickBooks vs FreshBooks is to learn all about the FreshBooks Accountant Partner Program.

Want to hear what it’s like to be part of the Accountant Partner Program? Here’s a great article: How FreshBooks’ Accounting Partner Program Helps CMA Lindsay Support Clients

WHY BUSINESS OWNERS LOVE FRESHBOOKS

553 hrs

SAVE UP TO 553 HOURS EACH
YEAR BY USING FRESHBOOKS

$7000

SAVE UP TO $7000 IN BILLABLE
HOURS EVERY YEAR

30M+

PEOPLE IN OVER 160 COUNTRIES
HAVE USED FRESHBOOKS

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