The FreshBooks Support Philosophy
Execute Extraordinary Experiences Everyday — The 4Es
What Does the 4E Philosophy Mean?
How We Live the 4E Philosophy
Our Support Team is in your corner to serve you and deliver a 4E experience every time you reach out. Here’s what you can
expect when you give us a shout:
Support Housed at Headquarters
All of our Support Rockstars are located at FreshBooks HQ in Toronto and they’re ready for any questions you may have. Whether you’re billing $100 month or $100 million, the team will deliver an extraordinary experience.
No Phone Trees
Your time is precious, so if you call us you can expect a real person to answer right away. Plus, you don’t have to worry about being passed from person to person – 99% of all questions are answered by the person who picks up the call.
Your Own Free, Virtual Help Desk
The Support Rockstars make your life easier – whether it’s helping you format an invoice or answering your questions about tracking time. Support is always included, whether you’re on your 30 day free trial or if you want to take advantage of the 30 day money back guarantee.
Support From Everyone
Everyone at FreshBooks spends their first month with our support team helping customers like you. This means everyone learns exactly what your needs are and takes those insights into their job to serve you better.
No Strings Attached
When you sign up you’ll enjoy a 30-day Free Trial so you can give FreshBooks a try. Plus, when you do decide to move to a paid plan, there’s a 30-day money back guarantee – but we’re confident you won’t need to use it.
What Our Customers Have to Say
@freshbooks Thank you for the quick response. Your customer service is great as always. I will try that now.