FreshBooks Is a 9-Time Stevie Award Winner for Outstanding Customer Service
When choosing your accounting software you want to know you’ll get support when you need it. You can count on FreshBooks’ team to answer your call within 3 rings and stick around until you’ve received all the help you need.
MTD COMPLIANT | OPEN BANKING COMPLIANT
You’ll Love Having a Dedicated Support Team on Hand
“Speaking to a support representative really helped me get set up and hit the ground running with FreshBooks. Xero didn’t even have a way to contact them by phone with questions!”
Lizzie Martinez
RATED 9.3 FOR QUALITY OF SUPPORT BY G2
FreshBooks’ Quality of Customer Support Comes Highly Rated
Quality of Support
Xero rating in G2
FreshBooks rating in G2
Xero Users Say They Lack
Customer Support When They Need It Most
“The help online came across that ‘I should have known that’, and felt like I was being looked down upon because our biz hadn’t thrived in a pandemic. There was no offer of support”
Verified Xero review on Trustpilot
“Telephone support would be good but there is none. YOU’RE ALL ALONE.”
Verified Xero review on Trustpilot
“For starters you can only email them (no option to call) and responses are often slow and very «bog standard».”
Verified Xero review on Trustpilot
“These last 12 months now the service level has dropped to a extremely frustrating level. Having written to them about my concerns over the past 2 weeks I still haven’t had a reply”
Verified Xero review on Trustpilot
“Customer service is quite lacking and lax. It’s slowed down considerably over recent weeks”
Verified Xero review on G2
“I had an issue that took 8 months to resolve, I went through their customer service team, and escalated customer service team to no avail.”
Verified Xero review on Trustpilot
You’re Never Alone With The FreshBooks Team Behind You
Taking care of your finances while growing your business can be overwhelming. That’s why you need intuitive accounting software backed by a world-class support team, ready to give you a helping hand when you need it.
FRESHBOOKS VS. XERO
If You’re A Business Owner,
FreshBooks Is Built for You
We didn’t just take software for accountants and readapt it. We built FreshBooks with business owners in mind. That’s why it’s easy to send invoices, track expenses, manage projects, get paid and keep your clients happy.
Expense Tracking
Unlike Xero, you have unlimited expense tracking as well as time tracking built into any plan.
Get Up and Running Faster
With FreshBooks’ intuitive and easy to use interface, you won’t waste time finding where everything is.
Making Tax Digital Compatible
Recognised by HMRC to help you ensure you’re compliant with the new legislation.
Simple Payment Options
More payment options and beautiful invoices make it easy for clients to pay you—and do repeat business.
Featured In
Simplify Your Day-to-Day Accounting With FreshBooks
Track Time and Expenses Without Paying Extra
Xero only offers time tracking and expense tracking on their highest plan. FreshBooks includes built-in time tracking and unlimited expense tracking on all plans.
“I can track time, send invoices via email, and keep track of all my expenses.”
Accounting Software Without a Learning Curve
Accounting is hard—especially if you have no accounting background. FreshBooks is built for non-accountants so you spend less time setting up and more time serving your clients.
“For a finance novice it is amazingly supportive”
Stay Compliant With HMRC and Making Tax Digital
FreshBooks ensures your financial records always follow HMRC’s guidelines. Stay on top of your tax records while taking the stress out of preparing and filing your end-of-year returns.
MTD COMPATIBLE | OPEN BANKING COMPLIANT
Best UK Tax Software 2020
Offer only eligible for Barclaycard customers.
FRESHBOOKS VS. XERO
FreshBooks Has Unlimited Features for Business Owners Learning Accounting
| XERO STARTER | FreshBooks Lite | |
|---|---|---|
| Expense Tracking |
Limited to 5 |
Unlimited |
| Built-In Time Tracking |
|
Unlimited |
| Mileage Tracking |
|
Unlimited |
| Customised Invoices and Quotes |
Limited to 20 |
Unlimited |
FRESHBOOKS VS. XERO
FreshBooks Has the Features You Need When You’re Growing
| Xero Standard | FreshBooks Plus | |
|---|---|---|
| Built-In Time Tracking |
|
Unlimited |
| Projects |
Pay Extra |
|
| Award-Winning Customer Support |
|
|
With FreshBooks, You’ll Never Feel Alone While Running Your Business
“It’s easy to reach a real human on the phone when I can’t find the answer in the FAQ database. And anytime I simply call, no matter how simple my question is, I’m never harassed by support that I should have looked more before calling.”
Offer only eligible for Barclaycard customers.
Switch Effortlessly, With Help From Our Onboarding Team
Switching from Xero, spreadsheets, or a different accounting software? Our friendly agents will migrate your account, onboard your team, and walk you through the most important features your business needs.
Need Some Help Finding
the Best Xero Alternative?
The FreshBooks Support team is here to answer any questions that you might have. Give them a shout at +448000668482 or support@freshbooks.com
“Customer Support is far better than Xero. I was in contact with both providers due to a data migration. FreshBooks support is WOW.”
Frequently Asked Questions
FreshBooks is MTD compatible as of April 1, 2019 with our MTD Portal. Making Tax Digital is an HM Revenue & Customs (HMRC) initiative designed to make sure the UK tax system is effective, efficient and simpler for taxpayers. All VAT-registered businesses with a taxable turnover above £85,000 are required to keep digital financial records and send returns using MTD compatible software as of April 1, 2019.
FreshBooks is PSD2 compliant as of September 14, 2019. This affects all European business owners who bill clients based in Europe only. In addition to PSD2, the UK has implemented the Open Banking Standard for users in the UK who use third party apps to connect to their bank accounts. The difference is that Open Banking demands slightly more of its member banks, such as ensuring data is securely shared or openly published to allow third party apps (like Plaid and FreshBooks) to access users’ data through their bank accounts. As a business owner, if you’re based in the UK, your bank connections will be set up through Plaid which is compliant with the Open Banking Standard.
FreshBooks’ features automate lots of your accounting so you can spend more time focusing on your work and your clients. You can have invoices automatically generated and sent, expenses automatically tracked and even have your payments automatically recorded, all without you lifting a finger.
Find the right features and price to support your business by visiting the FreshBooks pricing page.
Xero’s early plans offer limited invoicing, expense tracking and bank transactions tracking. FreshBooks offers unlimited invoices & quotes, expense tracking and bank reconciliations on all plans.
You sure can. Our iOS and Android apps let you painlessly invoice your clients and track expenses wherever and whenever you need to.
Absolutely. With Barclaycard payment gateway, you can start accepting credit cards online right away, in just a few clicks.
The safety of your private data is our top priority, that’s why it’s protected by 256-bit SSL encryption—the gold standard in Internet security. FreshBooks is cloud-based accounting software and uses industry–leading secure servers.
Yup. With FreshBooks, both you and your team can collaborate on and track time towards the same projects and clients. Your team members can also help you with your business accounting by creating invoices and tracking their expenses. You can also add team members to your account with specific user roles and levels of access to sensitive information.
Great news: all FreshBooks features are available on any device—desktop, mobile or tablet and plays nicely with both Mac and PC.