Remote file backup services: Carbonite review

July 12, 2007


I’ve been using Carbonite to backup my desktop for the past few weeks. While Daniel got it going okay, we have encountered two problems:

  1. I’m on Vista, and since installing it I’ve started getting the blue screen of death. I did not want to attribute that to Carbonite, but when I went to look at some of my backup files, it happened again. Pretty sure it’s Carbonite.
  2. When I asked Daniel if we should stick with them, he said “no.” Pretty definitive. When I asked why he said, “I’ve sent two questions to their support team and have not received any replies.” Those questions were sent over three weeks ago.

It’s funny, but I bet if Daniel had got a reply to his questions, we would not have canceled our account. I will give them this, they sent me to a pretty good customer survey when I canceled. I filled it out. That was a good experience.

Can anyone recommend a remote file backup service? Preferably one that is Vista-safe?


about the author

Co-Founder & CEO, FreshBooks Mike is the co-founder and CEO of FreshBooks, the world’s #1 cloud accounting software for self-employed professionals. Built in 2003 after he accidentally saved over an invoice, Mike spent 3.5 years growing FreshBooks from his parents’ basement. Since then, over 10 million people have used FreshBooks to save time billing, and collect billions of dollars. A lover of the outdoors, Mike has been bitten so many times it’s rumored he’s the first human to have developed immunity to mosquitoes.