The FreshBooks story begins back in January 2003, when Mike was running a four person design agency. When it came to billing clients, Word was frustrating to use and wasn't built to create good looking invoices. Then one day something happened that makes every record-keeper cringe: he accidentally saved over an old invoice. Knowing there had to be a better way, he created it himself. Over the next two weeks he coded up a solution that became the foundation of what is now FreshBooks.
The road hasn't been easy. It took over a year to bring the product to market. After 24 months, there were only 10 paying customers and revenues of $99 per month. The company moved into Mike's parents' basement and for the next 3.5 years, despite all the evidence pointing to failure, they carried on. Why? They discovered a passion for serving our customers, our company and working together.
Since these humble beginnings, over 5 million people have used FreshBooks to send, receive, print and pay invoices. Today FreshBooks has paying customers in over 120 countries. If we look at just North America alone, no one except QuickBooks Online has more online paying subscribers than FreshBooks, making FreshBooks the #1 cloud accounting solution designed for small business owners. We help everyone from the most fragile of businesses (many of them one person, first time owners) to the most vibrant businesses, collecting billions of dollars.
If you are a service-based business, FreshBooks is designed for you. If you are a lawyer, a marketing agency, a plumber, an interior decorator, an IT professional, a therapist, an architect, a web professional – if you create value for your customers by applying your time and expertise to other people’s problems, thereby running a service-based business - FreshBooks is built specifically for you. We uphold a longstanding tradition of providing extraordinary customer service and building a product that helps save you time, because we know you went into business to pursue your passion and serve your customers - not to learn accounting.