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Build a career that supports business owners worldwide
See Open PositionsIt all starts with our values
FreshBooks takes pride in developing products and services built for service-based small business owners, putting them first. For us, that starts with company and employee culture, and the foundation of our culture is defined by our four core values.
Keep customers at the core
We earn trust by putting our customers’ success at the center of everything we do. That starts with deep understanding, listening with intent, asking the right questions, and staying close as their needs change. We respond with more than just technology. We deliver complete solutions blending services, expertise, and innovation to create experiences that matter. In every interaction, especially the tough ones, we lead with transparency, respect, and accountability.
Aim for impact
We prioritize work that drives meaningful progress and delivers measurable impact for our customers, our business, and our shareholders. We make smart, informed decisions, embrace thoughtful innovation, and adapt when needed to stay aligned with what matters most. We treat time as a valuable resource, our own and others’, and aim it toward the highest-impact opportunities.
Win as one
We believe the best outcomes come from strong teams. Collaboration, respectful challenge, and shared success are our foundation. We support one another, share context openly, and value diverse perspectives because the best decisions are made when everyone is informed and empowered.
Make it simple
Simplicity is our superpower. We take complex problems and make them easy to understand, use, and act on. Whether we’re serving customers, collaborating with teammates, or improving internal processes, we focus on removing friction and delivering clear, efficient solutions. We believe that simplicity drives better outcomes for our customers and for each other.
Diversity and inclusivity at FreshBooks
The path of diversity and inclusivity (D&I) is a journey and requires a mindset of always learning, openness to transformative change, and vulnerability to not only trust but lean into the process.
This commitment (and journey) is realized through our diversity and inclusivity framework, which consists of 3 pillars: our team, our market, and our community.
Open positions
Find the next step in your career
Join our global team
FreshBookers work across the globe—wherever there are business owners. And while some folks work fully remote, there’s always the option to come together to share ideas, align as a team, or simply chat about that niche thing that you and other FreshBookers are really into.
Below are the countries where we prioritize our hiring and the clusters we have established there.
Canada
Mexico
Netherlands
Perks and benefits
for a healthy work/life balance
Exact perks and benefits vary by country and role.
Employee communities
Cluster groups, Employee Resource Groups (ERGs), and small-group leadership sessions are just some of the ways we come together to learn and enjoy each other’s company.
Retirement savings & matching program
Programs are tailored to the location of your hiring office.
Remote work
FreshBooks supports flexible work arrangements where possible, based on role and operational needs.
Recognition and appreciation programs
Peer values-based recognition program and department-specific recognition programs
Parental perks
Depending on location, new parents may receive a paid parental leave top-up, along with a baby gift to celebrate their new arrival.
Health & wellness
Annual health and wellness credit, employee assistance program, and in-house social worker support your well-being.
Learning & development opportunities
Both in-house learning and external learning opportunities available
Medical & dental coverage
Coverage tailored to the location of your hiring office, including offerings for you and your family, fertility and gender-affirming care benefits, and travel insurance.
Flexible paid time off
The freedom of choice to take time when you need it: Take a vacation, rest when you’re sick, or volunteer in your community. Support team members enjoy generous paid time off, including personal days, sick days, and life celebration days, in addition to vacation.
Employee communities
Cluster groups, Employee Resource Groups (ERGs), and small-group leadership sessions are just some of the ways we come together to learn and enjoy each other’s company.
Retirement savings & matching program
Programs are tailored to the location of your hiring office.
Remote work
FreshBooks supports flexible work arrangements where possible, based on role and operational needs.
Recognition and appreciation programs
Peer values-based recognition program and department-specific recognition programs
Parental perks
Depending on location, new parents may receive a paid parental leave top-up, along with a baby gift to celebrate their new arrival.
Health & wellness
Annual health and wellness credit, employee assistance program, and in-house social worker support your well-being.
Learning & development opportunities
Both in-house learning and external learning opportunities available
Medical & dental coverage
Coverage tailored to the location of your hiring office, including offerings for you and your family, fertility and gender-affirming care benefits, and travel insurance.
Flexible paid time off
The freedom of choice to take time when you need it: Take a vacation, rest when you’re sick, or volunteer in your community. Support team members enjoy generous paid time off, including personal days, sick days, and life celebration days, in addition to vacation.
Parental perks
Depending on location, new parents may receive a paid parental leave top-up, along with a baby gift to celebrate their new arrival.
The FreshBooks interview process
We take a human-centered approach to talent acquisition, striving for a welcoming, inclusive experience that allows candidates to showcase what makes them great. We know this is your chance to interview us and get to know the FreshBooks culture firsthand. We encourage you to ask us pretty much anything. In general, you can expect the following steps in your process:
Recruiter conversation
This is a shorter meeting with a member of our talent acquisition team to start your journey. We want to learn more about you beyond what you’ve shared “on paper” and tell you more about FreshBooks and the role, too.
Hiring manager conversation
This is an hour-long conversation with the hiring manager (sometimes joined by a team member) to better understand your skills and experience and how they align with the role.
Team assessment(s)/
This involves 1 to 2 conversations with team members to understand your craft mastery and your approach to collaborating with a team. These interviews could include a technical assessment or case study presentation.
Executive conversation
Depending on the role level, a short conversation with a senior leadership team member of a given department is needed to learn more about how you want to grow in the coming years and how those goals align with FreshBooks’ long-term vision.
Life at FreshBooks
Life at FreshBooks is all about balance. We are driven by our passion to create tools and services that help small business owners thrive and provide the human support they need when they need it most. We know that our best work is done when we make space to experiment, to push ourselves, and to play.
If you’re ready to join a global team made up of people who care deeply about the small business owners we serve and about each other, check us out.
