The FreshBooks Support Philosophy
Execute Extraordinary Experiences Everyday — The 4Es
How We Live the 4E Philosophy
Our Support Team is in your corner to serve you and deliver a 4E experience every time you reach out. Here’s what you can
expect when you give us a shout:
FreshBooks provides global support with a team that spans 6 different countries, and they’re ready for any questions you may have.
You don’t have to worry about being passed from person to person – 99% of all questions are answered by the Support team member who initially helps you.
Your Own Free, Virtual Help Desk
The Support Specialists make your life easier – whether it’s helping you format an invoice or answering your questions about tracking time. Support is always included, whether you’re on your 30-day free trial or if you want to take advantage of the 30-day money-back guarantee.
Support From Everyone
Every FreshBooks employee starts out by spending time with our Support team learning the product and helping customers like you. So everyone understands real user needs and takes those insights into their job to serve you better.
No Strings Attached
When you sign up you’ll enjoy a 30-day free trial so you can experience FreshBooks for yourself. Plus, when you do decide to move to a paid plan, there’s a 30-day money-back guarantee – but we’re confident you won’t need to use it.
What Our Customers Have To Say
@freshbooks Thank you for the quick response. Your customer service is great as always. I will try that now.