The Story of FreshBooks

Once upon a time there was a disorganized web designer who worked from home and used Word to create his invoices. This web designer found he was spending too much of his valuable downtime wondering who owed him money and how much…it was a stress on him and a waste of energy.

Then came the day the web designer went to send an invoice to his client. In creating a new invoice (using an old invoice as the template) he forgot to rename the file and saved over the original invoice. Upon realizing what he had done he snapped saying, “I’ve had it – there has to be a better way”.

This fateful day happened in early January 2003, and the web designer spent all his spare time the rest of that month building a web application his clients could login to to view their invoices – something that looked professional and would tell him which clients had looked at their invoices so he could save time following up with people en route to collecting his money.

Today that service is called FreshBooks and in case you haven’t guessed it, that web designer was me. I’m pleased to report that FreshBooks is now publicly available and is used by over 300,000 people. We’ve built a business solving our own business problems, and the good news is, we’ve got more problems to solve.

That’s today’s FreshBooks history lesson. As an entrepreneur I find it’s good to recall your history from time to time to remember why you’ve chosen the road less traveled and to remind yourself that the way you see problems – because it’s a unique perspective – is hugely valuable. Thanks for reading.

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  • Casey Reid

    Congrats on the success. One thing I love about Freshbooks is that you guys continue to innovate. I was using a competing product before I found Freshbooks over a year ago. Today that product is still the same as it was then, while Freshbooks has been updated and improved many times. Keep up the great work and thanks for continue to innovate.

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