Customer service is, without a doubt, the most important thing we do here at FreshBooks. We may be a cloud accounting company, but we believe that we’re in the business of serving small business owners—and serving them well.
This belief is why every employee spends their first month at FreshBooks in the support department—picking up the telephone and talking with the people using FreshBooks, learning their stories and helping them use our product. It’s the reason that every employee returns to support regularly throughout the year—even our CEO and co-Founder, Mike McDerment.
Last week, the FreshBooks support team ditched their winter boots and headed to Las Vegas where they were recognized for their ongoing commitment to excellence in customer service with six—count ’em SIX Stevie Awards. Our Rockstars champion the FreshBooks commitment to customer service, develop training for our employees, and are the people behind building the best experience possible for our customers.
Check out the great time we had below—we were nervous as we waited to hear if we’d won, but oh so excited once we received the great news!
About Grace: My personal journey with FreshBooks began 6 years ago when I was hired to help FreshBooks focus its full attention on creating the best customer experience possible. Since then, I’ve had the privilege of watching FreshBooks and its Rockstar team of customer support specialists create some of the industry’s best customer support programs.