× Freshbooks App Logo
FreshBooks
Official App
Free - Google Play
Get it
3 Min. Read

Quickbooks Error Code 5 Support: What Is It And How Do You Fix It?

Quick Navigation

 

Are you trying to resolve a QuickBooks error code 5? Here we offer ways to identify the problems and to try to fix error.

Quickbooks Error 5 | Quickbooks Unexpected Error 5

What is the error?

If you are receiving messages around QuickBooks error code 5, the most likely causes are:

  • Interruptions between the company file and the workstation due to network connection errors
  • Damaged network data file or company data file.
  • User does not have the needed permissions to access the company file in multi-user mode.
  • Outdated and needing update QuickBooks desktop application 
  • Your PC does not shut down properly
  • Malware or viruses are present in the PC

 

How do you fix it?

There are several fixes to this QuickBooks error code. Try these in order to ensure all options have been attempted:

Error Fix Option 1: Recreate the User File

  • Open QuickBooks and navigate to the “Company” Tab and select Users, then continue to “Set Up User and Roles”
  • Find the user experiencing errors in the User list and delete it. 
  • Then find the button to create a “New” account and enter in your username and password, set roles for the user and click on ok to finish creating a new user.

Error Fix Option 2: Turn-Off User Account Control through Windows

Open Control Panel in Windows and search for “User Account”. Once selected click on “Change User Account Control Settings” and then on “Yes” and move the slider to “Never Notify”. Once done select OK and restart Windows.

If the issue has been resolved ensure the UAC on Windows has been turned on or Windows security features may not work properly.

Error Fix Option 3: Reinstall QuickBooks

Press the Windows button and “r” to open the Run box and search for “appwiz.cpl” Locate and double click on QuickBooks to remove it and all of it’s features from your device. Next, return to the QuickBooks website to download their desktop application again. Make sure you are downloading the correct version of the application and then follow the prompts to completely reinstall the application.

Error Fix Option 4: Provide File Share Access

  • First give file share access for resolving the error.
  • Open file explorer and right click on whatever folder where the company data file is saved and open properties and continue to the Sharing tab.
  • Select full or partial sharing depending on what is required for your business. 
  • Click on Apply and OK.

Customer Support

If you have tried all of the above fixes for your QuickBooks error but are still experiencing problems, it may be time to consider contacting QuickBooks customer support to get help alleviating the error code. QuickBooks error 5 can certainly be frustrating to deal with.

RELATED ARTICLES

Save time Billing and Get Paid 2x Faster with FreshBooks

Try FreshBooks Free