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Why is FreshBooks raising its prices?

We’re investing heavily in FreshBooks to continuously release new features like the Accountant Hub and customizable Chart of Accounts as well as improvements like Bank Reconciliation based on feedback from our customers and Accounting Partners.

Features like Mileage Tracking, Bills, Receipt Scanning, Checkout Links, and new and updated reports like Payments Collected and Journal Entry reports highlight the value and support our customers have had to help grow their businesses over the past few years. As we move forward, we’ll continue to enhance and add new features and improvements based on customer feedback.

Overall, we’re committed to building an easy-to-use accounting platform that supports your business as it grows. Follow our updates and launches here.

Why are you increasing prices now, and what additional value will I get from this?

Raising our prices allows us to:

Which FreshBooks plans are changing prices?

The new plan pricing is as follows:

On USD Plans,

On GBP Plans,

On AUD Plans,

On EUR Plans,

All yearly plans include a 10% discount.

What’s the price of Team Member seats?

The price of each Team Member seat is as follows:

  • American Dollar (USD): $11
  • Canadian Dollar (CAD): $13
  • Australian Dollar (AUD): $16
  • Euro (EUR): €10
  • Pound (GBP): £8
  • New Zealand Dollar (NZD): $12
  • South African Rand (ZAR): R147
  • Singapore Dollar (SGD): S$15

Are Advanced Payments increasing in price?

No. There is no price increase for Advanced Payments.

If FreshBooks is raising prices to adapt, maybe I should, too. But how?

Every business is different, and there are many things to take into account around raising your prices. Here’s what to consider when deciding to increase your rates or subscription pricing.

How can I check my billing details?

In your FreshBooks account select your profile picture or initials in the top right corner, click on Billing and Upgrade to see your bill summary, payment details, plan limits, and receipts. Click here for detailed instructions.

Can I change my subscription?

Yes, customers can upgrade or downgrade their plan at any time. Click for instructions on how to upgrade or downgrade your account.

NOTE: Downgrading may result in the loss of features you currently use.

My subscription was canceled/has expired, and I’d like to resubscribe. Can I get the old pricing?

No. You’ll need to reactivate at the current market pricing.

What if I don’t use all the features?

We know not all businesses have the same needs at the same time. Some businesses may not use features now, but with growth and change, will find them useful down the road. Our pricing plans and features are designed to support you through all the stages of your business’s growth.

Our pricing plans are informed through customer feedback and are structured to better support how our customers manage and run their businesses.

What happens if I have a free account?

You will continue to enjoy the benefits of the free account as a FreshBooks-certified Accounting Partner.

What happens if I am paying for my clients’ account?

Your clients’ accounts will see an increase, which will be reflected in your billing.

As the billing owner, you will exclusively receive notifications from FreshBooks about any price adjustments. You can then relay these changes to your clients as necessary.

How will I be notified of a price change?

If your price is changing, FreshBooks will send you an email with details about the price change at least 30 days before the billing date of your price increase.

When will I see these new prices reflected on my bill?

All price increases for current customers will take place starting on or after March 1, 2024 (depending on the billing cycle). 

Current customers will be notified at least 30 days prior to their price increase.

How long until the price changes again?

Price increases aren’t tied to a calendar schedule, and you will always receive notice well in advance of pricing changes to your account.

What if I am on a USD plan but do not live in the United States? Will my prices still be raised?

If you live abroad and there is a local currency available, you have the option to call Support to migrate to your local in-market plan in the local currency. 

If you live abroad and your local currency is not supported by FreshBooks, your plan in USD will increase.

Freshbooks supports the following currencies: USD, CAD, GBP, EUR, AUD, NZD, SGD, and ZAR.

The price has increased since I started my trial. Can I keep my original price? What happens when I upgrade to a paid plan?

All pricing will increase on January 16, 2024.

  • If you upgrade to a paid monthly plan before January 16, you will receive the existing pricing for the first bill cycle, but be moved to the new pricing for your subsequent bill cycles.
  • If you upgrade to a paid yearly plan before  January 16, you will lock in the current yearly price for the next year.
  • If you upgrade to a paid monthly or yearly plan after  January 16, your first and subsequent bills will be at the new price.

If you’ve upgraded to a monthly plan, but want to switch to yearly, click here for instructions to access your billing details and to make the switch before January 16, 2024.

I’m on a 30-day free trial but have already upgraded to a paid plan. How does the price increase affect me?

If you upgraded to a monthly plan before January 16, 2024, you will receive the existing pricing for the first bill cycle, but be moved to the new pricing for your subsequent bill cycles. 

If you upgraded to an annual plan before January 16, 2024, you have locked in your current price until your next payment date.
IIf you’ve upgraded to a monthly plan, but want to switch to yearly, click here for instructions to access your billing details and to make the switch before January 16, 2024

I see a discount available to me on my account. Will I still get that discount when I upgrade to a paid plan?

Yes. All discounts will be applied to the new pricing as well.

I’m currently billed through Apple or Google Play. Does this price increase affect me?

Yes. You will see the increased payment on your next bill on or after Feb 1, 2024.

I’m currently on a mobile plan. How can I change the country I am billed through?

If you’re currently billed through Apple or Google Play you are able to switch your Apple Store or Play Store location to your local country by following the steps in the links below:

I’m currently on a mobile plan. Can I get a discount if I’m on a mobile plan?

Mobile plans are not eligible for discounts. If you signed up for FreshBooks through your mobile device (through the Apple Store or Play Store) and would like to talk about your plan, please call or email our Support team.

I still have questions about my plan or bill outside of what this FAQ page covers.

If you have specific questions about your bill or plan that aren’t covered in this FAQ, please reach out to your account manager if you have one or email Customer Success.