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5 Min. Read

Top 5 Free Ticketing System Software

Top 5 Free Ticketing System Software

Customer support is so much easier with a reliable free ticketing system. These are our favorites!

Customer service doesn’t need to feel like an endless sandpit of drowning requests. If you are dealing with your customer support via email then this is likely how you feel. No more! 

There are plenty of good free ticketing systems on the internet that will help you streamline your customer queries. 

These will support your customer service team and optimize their workflow.

Here’s What We’ll Cover:

1. Zoho Desk - Best Overall

2. Spiceworks - Best for eCommerce Businesses

3. Freshdesk - Best for Social Media Ticketing

4. EngageBay - Best for Automation 

5. Agile CRM - Best All-in-One

How to Choose the Right Free Helpdesk Software for You 

Key Takeaways

1. Zoho Desk - Best Overall

Zoho Desk's system is a powerhouse when it comes to free customer support software. It has quite a good free plan that includes the key features you need. 

The free plan includes multi-language help desk software. Such a great feature for international businesses. The email ticketing management system is advanced and robust. The intuitive interface will be loved by the entire team.

You can host up to 3 agents on the free plan, so this is ideal for small customer service teams.

2. Spiceworks - Best for eCommerce Businesses

Spiceworks may be the only ticketing software on the list that is completely free. Not a paid plan in sight! 

Because of that, you can guarantee you aren’t being shortchanged on their impressive features. It is a simple cloud-based helpdesk with everything you need. You have alerts, custom ticket attributes and ticket monitoring.

The Spiceworks app is also highly functional. This allows teams to respond to incoming tickets from their phones out of office hours.

Note that Spiceworks was made mostly as an IT help desk software. Therefore it works well for email piping and internal service requests. It doesn't have fancier helpdesk tools like a built-in knowledge base or self-service portal. This is stripped back to the essential features.

3. Freshdesk - Best for Social Media Ticketing

I will be honest. Whenever I have a query to ask a company, I usually ask them on Twitter. It just seems quicker. I’m definitely not the only one! Social media ticketing is normally part of the paid plans of online ticketing software.

Freshdesk is one of the only customer support options on this list that includes social media ticketing in their free plan. You can ensure that a customer issue won't get lost in the dms!

Your customer support team can even collaborate on single help tickets. With many people working on more complex requests, you can achieve higher customer satisfaction.

Excellent starter features for no cost at all! 

4. EngageBay - Best for Automation 

EngageBay takes things a step beyond just helping with ticketing. They market themselves as an all-round growth platform for small and medium businesses. They help you automate all aspects of the marketing, sales and support ecosystem in your company. The core focus is customer engagement.

The EngageBay free helpdesk software is free forever. You can have unlimited users. Features like live chat and automated messaging are intuitive and reliable. If you do decide to upgrade at a later date to take advantage of the marketing and sales features, prices are extremely reasonable. This is a clever helpdesk solution to serve your online customer base.

5. Agile CRM - Best All-in-One

Agile CRM is another all-in-one system that dips into the realms of customer relationship management. CRM is simply the art of improving your touchpoints with your customer. Agile provides a free helpdesk feature that puts the customer service experience first.

You can prioritize tickets and add labels to organize queries. Customer service agents can set the progress of each ticket for better tracking. Up to 10 agents can use the free plan which is great for small businesses.

With useful helpdesk analytics to track your company performance, Agile CRM is worth exploring!

How to Choose the Right Free Helpdesk Software for You 

Choosing ticketing software isn't easy. Each customer support team has different needs. Here is a list of questions to ask yourself when choosing which to try out:

  • How many customer service agents will be using the software?
  • Do you want the software to work across platforms? E.g. mobile app and desktop
  • Do you need social ticketing? If so, which social media channels do you need most?
  • Are you seeking simple help desk software or do you want more business growth capabilities?
  • Are automated messages and live chat important to you? 

Key Takeaways

We hope this was helpful to you to discover the free options out there for ticketing software. The best part is that there is no investment. You can try out several and see what works best for your business!

For more comparisons and reviews like this, head to our resource hub.


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