4 Min. Read

The Best 4 Ticket Management System Software

July 20, 2021

When dealing with customer and client management, efficiency and organization are key.

Being able to respond to any queries with speed and ease is a vital part of your business and your customer service relations.

That’s why so many businesses will use ticket management system software. This is to help organize their queries so they can respond quickly and make sure none are missed.

But what are the best ticket management system software options out there? And which one is the best service provider for you and your customer support team?

We’ll take a closer look at the various best 4 ticket management software currently available on the market.

Here’s What We’ll Cover:

1. Freshdesk

Freshdesk was created in 2010 after its owner had a frustrating customer experience with a broken television.

Freshdesk is a perfect choice for small businesses as it can be scaled to support your business as it grows.

It features a shared email inbox that makes it easy for your teams to sort through, assign and collaborate on tickets.

It also allows you to collate emails, voicemails and social media support requests. These can then be turned into assignable incoming tickets.

Freshdesk can be fully integrated with other software such as FreshBooks. This allows you to keep all of your business needs in one place so you can streamline your process.

Freshdesk offers a free plan, but if you’re looking for more advanced features then their basic plan starts at $15 per month per user.

2. Zendesk

Zendesk is a customer service platform that focuses on customer relationship management.

They offer a shared centralized inbox that lets you collate your customer inquiries. This can be from customer feedback via your emails and online social media accounts.

The platform lets you gather valuable customer data which can help drive new leads.

Zendesk also gives you access to analytics which can help you understand your consumer’s habits.

Zendesk offers a free 30-day trial which gives you full access to all of their premium features. So you can judge whether they are a good fit for your business or not.

Their basic plan then starts at $5 per month per user.

3. HappyFox

HappyFox is a popular help desk software that has been the PC editor’s choice for 5 years in a row.

The software has a full suite of ticketing features with an easy-to-use and well-thought-out interface. This can be fully customized.

Their dashboard is designed to make it easy for teams to manage ticket requests across multiple offline and online channels.

There is also access to full chat capability. So you can communicate with users via VoIP integrations, via LiveChat, over email and through various social networks.

HappyFox doesn’t offer a free trial but it offers two plans for small to medium businesses and a plan for larger businesses with large teams.

They don’t list their prices but the price for each plan is available upon request.

4. Zoho Desk

Zoho is a CRM and cloud-based word processor that offers a ticketing system in the form of Zoho Desk.

Zoho Desk offers multichannel support as well as automated ticket creation from phone calls and various social media.

Their clear and intuitive dashboard allows users to see an overview of real-time tickets. There is also a separate dashboard for managers to track and analyze their team performances.

It is fully customizable and you can even respond to tickets through their app on your mobile device.

Zoho Desk can be fully integrated with popular email and project management platforms such as Slack and Salesforce.

They offer a free plan for up to three users and their standard plan starts at $12 per user per month.

Key Takeaways

It’s important for any customer support team to be able to easily and efficiently manage their customer requests. This is key to your business’s customer satisfaction.

Making your customers feel valued is key to customer retention and driving new leads. It also helps to build customer loyalty.

Therefore being able to use a ticket management tool that integrates with other key business tools is a huge help to any business owner.

When it comes to choosing the right one for your business, it’s simply a matter of taking stock of what exactly it is you need.

Are you looking for more business advice on everything from starting a new business to new business practices?

Then check out the FreshBooks Hub.