FreshBooks aims to keep its service safe for everyone, and data security is of the utmost priority. If you are a security researcher and have discovered a security vulnerability in our product, website, or service, we appreciate your help in disclosing it to us in a responsible manner.
If you feel your account may have been compromised, or if you suspect fraudulent behavior, do not hesitate to contact our support team. Your issue will be investigated immediately and thoroughly.
PGP Key ID: 0x1D3189FA PGP Fingerprint: F95D 04F1 1B91 6B90 F4E5 BB6B B7A0 DA75 1D31 89FA
“Whitehat” security researchers are welcome. Though grateful for your research and proactive disclosure, FreshBooks does not tolerate the following:
Breaching the above in any way will result in contacting the relevant authorities.
When researching or investigating our service, please create your own accounts to test with. Do not attempt to “break in” to other customers’ accounts.
The FreshBooks Security Team strives to be prompt in responding to security vulnerabilities and will try to respond within 48 hours to any report received. During our business hours, we will likely respond same day.
FreshBooks thanks the following Internet Security Superstars for their vigilance keeping the online world a safer place: