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Multi-Year Accessibility Plan

FreshBooks is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.

Accessible Emergency Information

FreshBooks is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


FreshBooks will provide training to employees and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.

FreshBooks will continue to take the following steps to ensure employees are provided with the training:

Information and Communications

FreshBooks is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

FreshBooks will continue to take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A:

FreshBooks will take the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request:

FreshBooks will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:

FreshBooks will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:


FreshBooks is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, we will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

FreshBooks will develop and put in place individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

FreshBooks will take into account and accommodate the accessibility needs of employees with disabilities when during performance management, career development and redeployment processes.

FreshBooks is committed to preventing and removing any other accessibility barriers identified. We welcome and encourage feedback that will help us meet this commitment.

For More Information

For more information on this accessibility plan, please contact our Accessibility Team at:
Phone: 1-866-303-6061
Accessible formats of this document are available free upon request from