Yesterday FreshBooks was featured on Forbes.com for our use of web based tools to enhance customer service:
Responding to forums, administering a blog and interacting with customers takes time—a precious commodity for small companies. To compensate, McDerment gets as many employees involved as possible. The challenge: making sure everyone is speaking with one voice. That’s why everyone at FreshBooks, including the executive team, spends the first three months in customer service and support.
There are already a handful of nice comments – go read the article and leave yours. Thanks to Gene Marks who made the interview process fun.